Facebook ad account deactivated, no support and no help

Facebook deactivated my ad account for no reason then refused to offer any help or support to resolve this issue.

This week I decided to make a Facebook author page. After doing so, I was invited to boost my posts and offered a $30 gift voucher towards the cost. I decided to do it and I chose a post announcing a new eBook out on Amazon (this is important for what happened next). My eBook was free on Amazon for 48 hours, so I thought this would be a good way to share it and maybe more people would download it.

Here is the post I chose to boost:

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I followed the prompts to set up a boosted post. I then received an email from Facebook Ads Team saying that my ad had been approved. Here is the email:

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But before the boosted post ran, I got a notification in my Facebook ad page saying that my account had been deactivated for policy violations and therefore no ads would run. There was a link beside the notification saying, ”If you believe this was a mistake, notify us.”

I notified Facebook, using that link, three times about this and each time the case was closed with no response and no assistance. (I’ve edited out my account number and case numbers). You can see that I was so angry by the third time that I misspelled ‘deactivation’ as ‘disactivation’.

facebbok ad deactivation


So I used the ‘report a problem’ link on my main Facebook page (again, I’ve blocked out the case numbers and a post from a friend in the background):

facebbok ad deactivation 2


The following day I received this notification from Facebook:

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Therefore Facebook has indefinitely closed my ad account before I even started advertising without explaining why or offering any assistance to resolve this problem.

Looking online, this has happened to many other people.

At least there are many other avenues to try and share my books with the world. I am sharing this experience as a warning to any independent authors who are considering using Facebook ads. If you’ve experienced similar problems, or have had great success with Facebook ads, I would love to hear about it in the comments section.

never grow old

astridsmith (1)If you had the chance to give your child a life free from death and disease, but it meant you would never get to see her again, would you do it?
That’s the premise of my new novelette ‘never grow old’, which is free on Amazon for the next 48 hours. Please share with anyone you think may be interested. Thanks so much everyone!

Paperback now available

If you prefer paper over eBooks, the paperback version of ‘How to Start a Life Science Company’ is now available. Everyone who buys a paperback copy receives a free copy of the eBook.


This comprehensive guide takes first-time entrepreneurs through every step of founding a life science company. It covers all the business basics that we aren’t taught in science and engineering courses.

This book is based on interviews with hundreds of life science entrepreneurs and offers a blueprint of how a clinician, scientist, engineer or student could found a successful life science company. It runs through how to decide whether your science can be commercialized, intellectual property protection, regulatory hurdles, how to find the right co-founders, how and when to incorporate, how to write product development, marketing and business plans, and how to pitch your startup to investors.  Continue reading “Paperback now available”

How to Start a Life Science Company


A comprehensive guide that takes first-time entrepreneurs through every step of founding a life science company.

Scientists, engineers and healthcare professionals usually have very little business training. Therefore, if you make an exciting new discovery or have a brilliant idea on how to improve patient care, it can be very difficult to know how to turn that discovery or idea into a successful business. Continue reading “How to Start a Life Science Company”

fiction: a dream come true

I haven’t slept for days and I’m terrified of falling asleep tonight. It’s my 30th birthday and tonight my dreams, whatever they happen to be, will come true. And I know they will be bad.


My friend Maggie dreamt her daughter to death. She woke up screaming to find her baby lying on the bedroom floor, dead. Trampled by unseen elephants. Ron’s wife left him, lured away by an imaginary man.

Some people wake up rich. Or beautiful. Or as a man when they used to be a woman. Some people get their wishes. But many more don’t. It all comes down to how well you can control your brain.  Continue reading “fiction: a dream come true”

fiction: a matter of time

meteoriteIt was a matter of days now, the astronomers said.  We were on track to pass by Comet Swift-Tuttle but this year there would be no celestial side-stepping and spectacular Perseid meteor shower, no, this year a meteor fragment would hit Earth.

Where would it hit? The question reverberated around the world, whispered in corridors and kitchens, boardrooms and bedrooms.

No one knew.

Continue reading “fiction: a matter of time”

fact: the secret to tardigrade super powers

Tardigrades, or water bears, are everywhere. They lurk in your gardens and neighbourhood parks. They live on top of mountains and in deep ocean trenches, in hot springs and underneath ice. All they need is a little moisture.


They are the world’s great survivors. They can survive living in space, high levels of radiation, extreme temperatures (from -273 °C to almost 100 °C), pressures up to 7.5GPa, or no pressure–they can live in a vacuum.

Continue reading “fact: the secret to tardigrade super powers”

five minute sci fi stories

five minute sci fi storiesMy first book, a collection of short stories called ‘five minute sci-fi stories’, is now out on Amazon.

Each story only takes five minutes to read, so you can enjoy them anywhere, anytime.

From genetic lotteries and murderous felines to face transplants and dating your own clone – these bite sized pieces explore how we use our scientific knowledge to change ourselves and the universe around us. I was once a veterinarian and a scientist, so unsurprisingly, they are about science, animals and what it means to be human.

While each story can be enjoyed as a stand alone tale, ‘virtually obsolete’ and ‘russian roulette’ are linked. The last three stories – ‘we’ll all be immortal’, ‘you will never grow old’ and ‘Harnessing DNA for Long-Term Memory Storage’ – are also linked and come from the upcoming novella ‘Immortal Mistakes’.

You can find the book here.

fiction: the gift of life

In a cold basement underneath a church on a busy inner city street, printers whirred and clanked turning simulated women into flesh and bones, into thoughts and desires – desires for unspeakable things, for acts drawn from the depths of worshippers’ minds. The worshippers would never remember these thoughts. They could not have possibly come from their heads. They were people of God after all, not deviants.

Continue reading “fiction: the gift of life”

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