Facebook deactivated my ad account for no reason then refused to offer any help or support to resolve this issue.
This week I decided to make a Facebook author page. After doing so, I was invited to boost my posts and offered a $30 gift voucher towards the cost. I decided to do it and I chose a post announcing a new eBook out on Amazon (this is important for what happened next). My eBook was free on Amazon for 48 hours, so I thought this would be a good way to share it and maybe more people would download it.
Here is the post I chose to boost:
I followed the prompts to set up a boosted post. I then received an email from Facebook Ads Team saying that my ad had been approved. Here is the email:
But before the boosted post ran, I got a notification in my Facebook ad page saying that my account had been deactivated for policy violations and therefore no ads would run. There was a link beside the notification saying, ”If you believe this was a mistake, notify us.”
I notified Facebook, using that link, three times about this and each time the case was closed with no response and no assistance. (I’ve edited out my account number and case numbers). You can see that I was so angry by the third time that I misspelled ‘deactivation’ as ‘disactivation’.
So I used the ‘report a problem’ link on my main Facebook page (again, I’ve blocked out the case numbers and a post from a friend in the background):
The following day I received this notification from Facebook:
Therefore Facebook has indefinitely closed my ad account before I even started advertising without explaining why or offering any assistance to resolve this problem.
Looking online, this has happened to many other people.
At least there are many other avenues to try and share my books with the world. I am sharing this experience as a warning to any independent authors who are considering using Facebook ads. If you’ve experienced similar problems, or have had great success with Facebook ads, I would love to hear about it in the comments section.